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| What does Xerox Global Services do?
We provide consulting services that help companies get better business results through process innovation. More specifically, we simplify and streamline document intensive business processes such as customer communications, billing, training, and record management.
We start by listening to you about the way your processes work and understanding the business documents, which may be swamping your company. Then, we can uncover opportunities that would otherwise stay hidden. For instance, saving significant amounts of money, making your customers happier and harnessing ideas which might otherwise go undeveloped.
Once we have a plan, we can implement and manage it for you, too.
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How do you fit within Xerox?
We are one of three main business units. While the others focus primarily on marketing products, we specialize in business process innovation, drawing on decades of experience in analyzing and streamlining the way people work in a wide array of industries.
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Does your service require a large investment?
No. Our solutions usually employ your existing infrastructure, and therefore require minimal capital investment. The key is in developing relatively simple changes to your process to maximize the effectiveness of what you already own.
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How much money can my company save?
It's not uncommon for us to help cut the cost of document production, management and distribution by somewhere between 10% and 25%. The total could add up to millions of dollars -- it all depends on just how much you spend today. Our assessment and planning process is designed to establish baselines and set real, measurable cost-cutting goals for your particular situation.
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How does Xerox Global Services differ from its competitors?
Our business is Document Management. We know more about document-intensive business processes than anyone does. We understand how information is created and shared, how it flows and how it can get disrupted.
Our people have a range of skills: technical, systems integration, project management and business consulting. We have competencies in Document Management, Output Management, Content Management and Collaborative Working Practices.
We partner with leading technology providers. And technology is only part of it. We look at your business processes from end-to-end, to analyze the way people and processes interact with technology.
Once we understand your challenges and identify your opportunities, we set tangible and measurable objectives for business results, based on proven Six Sigma processes. And we are accountable for designing and implementing solutions to achieve those objectives.
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| With whom have you worked?
We've helped thousands of clients in dozens of countries. Names you might be familiar with include Mercedes Benz (we created a customized information management program), and Microsoft (we pinpointed ways to improve employee satisfaction with their printing network while cutting costs at the same time). There are many others. Check out all our customer case studies.
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Do I need to be a global company to work with Xerox Global Services?
No. Our name reflects the fact that we can create solutions that span global enterprises, like Mercedes and Microsoft. However, we can help organizations that operate only locally as well. Check out our case studies and you're likely to find that we've achieved remarkable results for companies a lot like yours.
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How do I know whether Xerox Global Services can help my organization?
By talking with you, our experts can help determine areas of opportunity. If appropriate, a formal assessment will give you a clear idea of exactly how we can help and what improvements you can expect.
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How do I start working with you?
to arrange an assessment of your current situation. We'll consider your industry, the obstacles you face and the goals you've set. Then we'll measure the economic viability of your current ways of doing business to identify areas for improvement. The assessment serves as our guide through process design and systems implementation.
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