| White Papers
Innovating the Product Information Supply Chain: Maximizing Product Content and Communication for Competitive Advantage in a Global Market.
Matthias Gutknecht, Service Development Manager, Xerox Global Services discusses the question of how to maximize product content and communication for competitive advantage in a global market, exploring the challenges clients are facing in managing their product information and Tech Pubs process. Read more >>
Business Automation Transformation: Adjustments in America's Corporate Hiring Process.
Jules D. Cohn, Principal, Xerox Global Services and John P. Chambers, Business Development Manager, discuss how a tightly integrated solution for streamlining hiring and employee record-keeping processes can result in decreased costs, greater access to HR information, and substantially reduced risk. Read more >>
A New Way to Look at Process Engineering: How to create opportunities for clients by using Six Sigma and Lean Production methodologies.
Rajiv Agarwala, Vice President, Lean Six Sigma Deployment, Xerox Global Services, how Lean Six Sigma methodology, which has been used extensively over the last decade to greatly improve business systems and processes, can also be employed to prioritize and guide investments in the document management space. Read more >>
Applying Lean Six Sigma in higher education to improve quality, remove waste, and quantify opportunities.
Dave Kurt, Managing Principal, Enterprise Records Management, Xerox Global Services and Ross Raifsnider, National Advisor/Higher Education and Region Manager, Xerox Global Services discuss how Lean Six Sigma can be utilized to improve the ways higher education institutions manage documents - and the information they contain. Read more >>
Applying proven methodologies to improve quality, remove waste, and uncover hidden opportunities in state and local government.
Kent Snyder, Principal, Xerox Global Services and Newton Peters, Principal, Xerox Global Services discuss how Lean Six Sigma can help minimize risk and yield the desired results in implementing structured document management and information management solutions for state and local government. Read more >>
90 Days that Make or Break the Deposit Relationship
Julian Troake, Senior Marketing Manager, Xerox Global Services discusses the window of opportunity for banks to lay the groundwork for more effective cross-selling and customer retention. Read more >>
Bringing Product Datasheets into the Information Age
Paul Wlodarczyk, Service Line Manager, Xerox Global Services explores how recent innovations in document technology can improve the impact of your product marketing information to drive sales growth, reduce new product time-to-market, improve the productivity of your product engineers, and cut document production costs. Read more >>
Closing the Information Gap in Maintenance & Repair Operations:
Cheryl Jones-Richter, Strategy Manager, Xerox Global Services discusses the challenges facing managers of Maintenance and Repair Operations in capital-intensive industries. The pressure to achieve real efficiency gains continues, as they look towards low-cost means to drive labor productivity while improving mean-time-to-repair. Read more >>
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Economic Espionage and Trade Secret Theft
Dave Drab, Principal, Xerox Global Services discusses how factors -- such as globalization, the rapid advancement in technology and telecommunications, and employee mobility in the workplace -- combine to create an unprecedented opportunity for the commission of economic espionage and trade secret theft. Read more >>
Expediting the Resolution of Disputes and Exceptions
Shay Code, Managing Principal, Xerox Global Services describes practical ways to give collection managers desktop access to all the information they need to resolve disputes quickly. Read more >>
Experience-based Marketing of Forms Management within Healthcare
Kevin Hall, Principal, Xerox Global Services discusses the strategy or process involved and the need to do things differently to bring about the changes needed to drive down costs and bring about maximum efficiency. Read more >>
Records Management: with proper planning & strategy will make your business processes more efficient.
Charlie Brett, Managing Principal, Xerox Global Services discusses how the strategic and infrastructure-level implementation of sound Records Management policies, procedures and technologies can demonstrate a return on investment. Read more >>
Government in the Future: Technology Vision for Integration and Interoperability
Newton Peters, Principal, Xerox Global Services shares a future vision for integration and interoperability within and between government agencies and discusses the new requirements for information-shariing. Read more >>
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Leveraging Customer Information to Drive Measurable Results in Revenue Growth and Loyalty
Derrin Fund, Managing Principal, Xerox Global Services discusses the three key benefits of deploying personalized and relevant direct marketing campaigns: Lower Costs, Increased Sales, and Greater Brand Loyalty. Read more >>
Mortgage Lending in The Digital Era
Sam Baker, Managing Principal, Xerox Global Services discusses some of the challenges associated with paper-based mortgage lending processes and the benefits that can be gained by transitioning to a paper-free mortgage loan document management environment. Read more >>
Personalizing Client Communications in the Financial Industry
Brian Stancampiano, Xerox Global Services VP and GM, reveals new and innovative ways to create, produce, and distribute marketing materials to achieve measurable results. Read more >>
Strategic Approaches to Enterprise Publishing
Paul Wlodarczyk, Service Line Manager, Xerox Global Services discusses how market leading companies that invest strategically in enterprise publishing are able to improve customer relationships and differentiate their products - and dramatically cut costs from their service and support operations. Read more >>
Taking control of the corporate litigation discovery process.
Gil Legault, Managing Principal, Corporate Litigation Management, Xerox Global Services, Kimberly Grippe, Principal, Corporate Litigation Management, Xerox Global Services, and Joel Wuesthoff, Esq., CISSP, discuss the specific factors affecting the discovery process and litigation readiness, as well as a framework that helps the OGC reclaim control of litigation readiness. Read more >>
The Impact of the Sarbanes-Oxley Act of 2002
Sam Baker, Managing Principal, Xerox Global Services explores ways to improve control of internal documents to better comply with the requirements of the Act. Read more >>
Understanding the Economic Espionage Act of 1996 and non-traditional threats
Dave Drab, Principal, Xerox Global Services chronicles the recent history of espionage and describes how and why global organizations are at risk of losing vital trade secrets to competitors and foreign governments. Read more >>
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Third-party Research | |
AIIM Industry Watch | AIIM Industry Watch report - Distributed Capture (PDF, 322 KB)
| AIIM Industry Watch report - BPM: Not Just Workflow Anymore (PDF, 362 KB)
| AIIM Industry Watch Survey Results - May 2006 (full study) (PDF, 473 KB)
| AIIM State of ECM Industry - May 2006 (2 page) (PDF, 276 KB)
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Gartner Newsletters
Document Outsourcing Insights (July 2008)
Xerox newsletter featuring research from Gartner. Overviews the essential requirements for effective enterprise print services, and considerations for selecting a partner. (PDF, 3.5 MB)
| Global Outsourcing Insights (July 2008)
Xerox newsletter featuring research from Gartner. Overviews the geographic issues and trends for global outsourcing, and Xerox's ability to deliver services on a global scale. (PDF, 2.0 MB)
| Innovation Insights (July 2008)
Xerox newsletter featuring research from Gartner. Overviews how to drive innovation to get real work done, and how Xerox operationalizes innovation in Document Outsourcing Services. (PDF, 1.4 MB)
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Forrester Reports | Trends: Electronic Discovery Services Target Urgent Needs
| | Best Practices: Assumption Of Risk - How To Approach Electronic Discovery Before Litigation Strike |
Gantry Group White Paper | | Document Capture & Retrieval Technology in AP |
IDC Research Papers | |
Effective Healthcare Organizations Turn to Document Strategies to Streamline Business Processes |
Information Management: A Critical Success Factor for Financial Services Firms
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