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| Forrester Best Practices: Outsource Printing To Specialists - June 2006 |
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Outsourcing Printing Services To Desktop Outsourcers Looks Totally Inefficient
Companies increasingly wish to include printing services in outsourcing contracts, especially when they buy desktop management services. Apart from HP Services, most service providers cannot deliver satisfying printing services and don’t seem to possess specific skills for this. To avoid client disappointment, these service providers should build alliances with specialists like Xerox Global Services, Canon, and Lexmark.
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| IDC Insight: Xerox Global Services - Gearing for Growth - 2005 |
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This IDC Insight highlights developments within Xerox Global Services and the company's managed document services business, formerly known as Xerox Business Services.
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| The Optimum Office: Contracting for guaranteed savings in an outsourced managed office service - November 2005 |
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By looking at their offices differently, and by innovatively contracting for guaranteed savings, large enterprises can save millions of Euros per annum and deliver significant improvements to business performance and shareholder value.
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| IDC Management Brief: For the Chief Financial Officer (CFO) "Uncover the Hidden Financial Benefits in the Document Process" - October 2005 |
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This Executive Brief, investigates a critical area of business which to date has been largely ignored by the CFO as a cost-saving and value-adding opportunity — document management. The brief examines the ways organisations view the importance of document management processes, how spending on documents is measured, current document processes, and why transforming document process management (DPM) is important. The brief also provides advice and insight into how the area of DPM can be better addressed.
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| IDC Management Brief: For the Chief Information Officer (CIO) "Silence the Critics: Get in on the Document Act" - October 2005 |
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This Brief looks at the changing face of documents and how they are becoming naturally engrained within the IT process. As this integration builds over time, the Brief will look at how this will affect the already changing role of the CIO and the many ways in which a smart CIO can build credibility by taking on some of the many issues that document and content management are presenting business.
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| IDC Management Brief: For the Chief Marketing Officer (CMO) "The CMO and the Document: Increase Accountability, Reduce Inefficiency, Keep Creativity" - October 2005 |
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Many CMOs are being driven in an uncomfortable direction — towards a role of collecting and communicating customer statistics and dynamics, spending more time on rating the effectiveness of their marketing efforts rather than on the marketing itself. It is vital that marketers are accountable, but these changes demote the importance of the creative aspect of the marketing function and increase the administrative portion. The need for accountability is dulling the creative edge. With this difficult tightrope to tread between creativity and accountability, what role do documents play in the CMO's brief? And do current document processes help?
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| IDC Research Paper (Sponsored by Xerox) Information Management: A Critical Success Factor for Financial Services Firms - October 2005 |
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In the context of increased government scrutiny and bank mergers, the U.S. financial services industry ranks its top three challenges as cutting costs, growing revenue (increasing market share), and improving customer satisfaction.
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| Records Management: with proper planning & strategy will make your business processes more efficient - April 2005 |
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Charlie Brett, Managing Principal, Xerox Global Services, Inc. discusses how the strategic and infrastructure-level implementation of sound Records Management policies, procedures and technologies can demonstrate a return on investment.
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| Applying Document Capture & Retrieval Technology in Accounts Payable - August 2004 |
While investments in EDI, ERP, and accounting automation technologies have gone a long way in streamlining processes like accounts receivable by eliminating or reducing paper documents, the paper-intensive nature of the accounts payable process prevents the application of such technologies from being as effective.
Find out how significant ROI is obtained from imaging systems when sophisticated indexing, automated document matching, and automated approval processes remove manual tasks from the workflow - prior to invoice payment.
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| Leveraging Customer Information to Drive Measurable Results in Revenue Growth and Loyalty - June 2004 |
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Derrin Fund, Managing Principal, Xerox Global Services, discusses the three key benefits of deploying personalized and relevant direct marketing campaigns: Lower Costs, Increased Sales, and Greater Brand Loyalty.
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| Xerox Global Services White Paper: 90 Days that Make or Break the Deposit Relationship - June 2004 |
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Julian Troake, Senior Marketing Manager, Xerox Global Services discusses the window of opportunity for banks to lay the groundwork for more effective cross-selling and customer retention.
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| Expediting the Resolution of Disputes and Exceptions: Plugging a Hidden Profit Drain - April 2004 |
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A large percentage of aged receivables are caused by disputes and discrepancies. In order to resolve these disputes, AR staff often require information not readily available through ERP systems. The delay in accessing the necessary information has a large, and often hidden, impact on your bottom line: a) higher DSO; b) higher deductions/write-offs; and c) customer satisfaction issues. The issues related to dispute management are costing the average Fortune 1000 company millions of dollars each year.
However, there are now practical ways to give collection managers desktop access to all the information they need to resolve disputes quickly. The underlying solutions are tightly integrated with existing IT infrastructure and do not impose significant change for AR staff.
The result? A better dispute management process delivers lower DSO, fewer deductions and write-offs, and ultimately higher customer satisfaction. It adds up quickly when this profit drain is plugged.
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| Documents - An Opportunity for Cost Control and Business Transformation - 2003 |
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As part of an ongoing commitment to business efficiency, Xerox commissioned industry analysts International Data Corporation (IDC) to undertake a European-wide survey entitled: ‘Documents – An Opportunity for Cost Control and Business Transformation 2003’. The IDC survey, questioned nearly 1,000 directors and senior business managers in 14 European countries.
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| Documents - The Life Blood of Your Business? IDC Executive Brief (Sponsored by Xerox) - October 2003 |
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This White Paper, written by IDC, incorporating the results of an extensive pan-European study of large companies, investigates a critical area of business which to-date has been ignored by companies, that of document process management (DPM). The White Paper examines the ways organizations view the importance of document management processes, how spending on documents is measured, current document processes, why changing DPM processes are important and provides advice and insight into how the area of DPM can be better addressed. This marks a further expansion in the areas IDC is examining for cost control and efficiency improvement within large organizations, building on work looking at cost control within IT departments and individual business process areas.
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| Economic Espionage and Trade Secret Theft - August 2003 |
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Dave Drab, Principal, Xerox Global Services, Inc. discusses how factors -- such as globalization, the rapid advancement in technology and telecommunications, and employee mobility in the workplace -- combine to create an unprecedented opportunity for the commission of economic espionage and trade secret theft.
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| Personalizing Client Communications in the Financial Industry - June 2003 |
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Brian Stancampiano, Xerox Global Services VP and GM, reveals new and innovative ways to create, produce, and distribute marketing materials to achieve measurable results.
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| The Impact of the Sarbanes-Oxley Act of 2002 |
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Sam Baker, Managing Principal, Xerox Global Services, Inc., explores ways to improve control of internal documents to better comply with the requirements of the Act.
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