David Arnold, Service Development Manager, ePrintsourcing, Xerox Global Services, discusses the replacement of fragmented print procurement processes with a centralised outsourced service that controls print costs and accelerates time to market.

Bryan Baker, Enterprise Consultant, Xerox Global Services, presents seven steps to create outsourcing success with customer communications – from defining what you want to charting your course to getting results – and provides two real-world examples.

Coleman Parkes’ research study of 259 retail banks and 35 major retailers in Europe identifies opportunities to align communications with marketing objectives and shows how new technology can be used to connect with customers.

Richard Baily, Vice President, Imaging and Document Management Services, Xerox Global Services, discusses outsourcing of document management and records management to cut costs, minimise risk, and achieve greater efficiency, profitability, and agility in your business.

Dawne Dennison-Herbert, Service Development Manager, Creative Services, Xerox Global Services, examines the document creation process in today’s companies and offers a simplified solution that can help alleviate out-of-control costs.

Julian Troake, Global Industry Marketing Manager, Financial Services, Xerox Global Services, and Paul McAdam, Senior Managing Director, BAI® Research, explore how banks can maximise cross-selling opportunities and minimise attrition by directing resources toward new customers.

Jim Joyce, Senior Vice President, North American Office Services, Xerox Global Services, describes five critical steps and foundation principles for a document management strategy that results in renewable cost savings, productivity gains, and competitive advantage.

Matthias Gutknecht, Service Development Manager, Xerox Global Services, considers the importance of product information and outlines a successful strategy to reduce costs, increase speed, and produce a sustainable improvement in productivity and customer loyalty.

Ken Reiff, Vice President, Business Development, Xerox Litigation Services, explains how corporations can use eDiscovery technology to meet court deadlines and favorably impact the outcome of litigation as well as your bottom line.

Judson Phillips, Vice President, Marketing, Xerox Global Services, discusses implementation of electronic solutions in the mortgage process that reduce paper, drive down costs, and increase efficiencies.

Paul Lundy, Managing Director, Document Outsourcing and Communication Services, Xerox Global Services, explores how poor post-sale client communications can undermine business success and presents three ways to transform communications to improve results.

Chris Williams, Service Development Manager, Finance and Administration Services, Xerox Global Services, explains how to give collection managers ready access to the information needed to resolve disputes, resulting in fewer day sales outstanding, deductions, and write-offs, and improving client satisfaction.

François Ragnet, Managing Principal, Technology Innovation, Xerox Global Services, describes how businesses can use paper responsibly and implement new technologies to drive business improvement and preserve the environment.

Patricia Calkins, Vice President, Environment Health and Safety, Xerox Corp., explains how to make a meaningful investment in green initiatives that make a quantifiable contribution to the environment and your bottom line.

François Ragnet, Managing Principal, Technology Innovation, Xerox Global Services, explains how to reengineer the mailroom using information workflow practices and software to reduce client response time and cost, improve communications and quality, and assure regulatory compliance.

John Oppy, General Manager, Document Advisor Program Office, Xerox Global Services, describes how the right Document Advisor can help enterprises develop a cohesive strategy for document processes that optimises spend and reduces costs while improving client acquisition and retention.

Kenneth Reiff, Vice President, Business Development, Xerox Litigation Services, explains how to choose a vendor who can reduce the time, effort, and cost of eDiscovery, while increasing data quality and security.