Why Outsourcing Fails: A document perspective.
By Bryan Baker
While most business process outsourcing strategies have a primary goal of saving money, if done right, the benefits can go far beyond lower costs. Outsourcing customer communications can be an effective way to bring world-class capabilities to your organization that can actually impact both sides of the profit equation — cost savings and revenue growth.
Beyond Document 2.0: The Future of Documents.
By Francois Ragnet and Sophie Vandebroek
Corporations spend a lot of time and money wrestling with the challenge of making enterprise document management and other information-based work easier, more efficient, and more effective. No longer just static containers of information, today the document can be a powerful, intelligent vehicle for driving business processes.
Engineering better communications: A Scientific Approach to Customer Communications.
By Paul Lundy
A reliable, results-oriented discipline in the area of document personalization has emerged called communication engineering. Based on sound behavioral science research into how people interpret information, and by taking full advantage of the power of personalization, it can help your organization with every aspect of your documents. Communicate much more effectively throughout the entire lifecycle of your relationship with your customer.
How to Mitigate Risks in Records Management: A Practical Approach.
By Charlie Brett
New laws, regulations and court rulings combined with the increasing challenge of electronic records management and unstructured content present significant risks to companies in terms of compliance, market performance and their strategic goals. Discover practical ways for companies to immediately address the top-priority risks in their records management programs and generate significant improvements in efficiency, productivity and cost reduction.
Security Beyond The Firewall and Today's Trojan Horse.
By Dave Drab
The bulk of information security budgets and resources are spent on firewalls and filters designed to keep the bad guys — hackers, spammers, phishers, and thieves — out. But the greatest threat to an organization's information is already inside the firewall. It's the organization's people and their daily interaction with critical information assets — information workflows — that create the greatest risk. Learn what you can do to keep your organization safe.