Richard Baily serves as vice president of Business Process Outsourcing for Xerox Global
Services. As an early leader in the document outsourcing space, Rich and his team work
closely with North American clients in six major industries: financial services, manufacturing
and energy, retail, healthcare, government and high-tech to improve employee and
personnel records management processes, manage engineering drawings, mine research
documentation to better manage intellectual property, and manage the legal discovery
process to better prepare clients of litigation.
As an expert in strategic document management, imaging and information systems,
Baily's experience dates back to early 1991, when he left Arthur Anderson and
Company to help form XLConnect, a systems integration consulting business. When
the company went public in 1997, Baily managed operations in the mid-Atlantic
region, including marketing, alliance and training programs. When Xerox later acquired
XLConnect, renaming the division Xerox Connect, Baily joined the team and helped
to successfully integrate the two companies, which were later merged into Xerox
Global Services.
Baily holds a Bachelor of Arts degree in chemistry from West Virginia University and a
Master of Business Administration degree from the University of Pittsburgh.
Transformative BPO
In this interview Rich Baily and Julie Meyers discuss the results clients are getting and how to get started on the road to BPO success. (14 min 01 sec)
The Power of Transformative BPO in Every Industry (6 min 06 sec)
Xerox and Business Process Outsourcing: What we have learned and what the future brings
Rich Baily, Xerox Thought Leader for Business Process Outsourcing discusses the history and future for Xerox as a BPO provider. (11 min 44 sec)
Xerox and Business Process Outsourcing: The untold story
Xerox is not just copying and printing anymore, come listen as Rich Baily and Julie Meyers, from Xerox Global Services, talk about Xerox's role in your Business processes. (17 min 23 sec)
Highlights from the 2008 Gartner Symposium and Itxpo
Rich Baily and Julie Meyers share their impressions on the 2008 Gartner Symposium Itxpo. (14 min 15 sec)
Interview with Richard Baily: Business Process Outsourcing
Rich Baily discusses how organizations can leverage Document Outsourcing to be more efficient and productive. (11 min 44 sec)
November 16 - 18, 2009 - IIR ProjectWorld and World Congress for Business Analysts National Conference/Fall
Using the Digital On-Ramp to Optimize Your Company-Wide Business Processes
Anaheim, CA
June 12-13, 2008 - CIO Forum and Executive IT Summit (website)
Where: Embassy Suites Hotel in Independence, OH
The CIO Forum & Executive IT Summit is an educational and interactive product for IT professionals. The summit content is driven by regional leaders for the purpose of benefiting regional economies, and the corporate, educational, healthcare, government, and finance communities.
March 5, 2008 - AIIM Conference
Records Management in the World of Risk: Best Practices, Tools, and Measures
Boston, MA
Leveraging Enterprise Records Management, Sarbanes-Oxley Compliance Journal 2/19/09
This byline from Rich Baily discusses the benefits a sound enterprise records management strategy can deliver in regards to risk management.
