Have you delayed a launch due to incomplete or missing product, user, or customer support documentation? Do you have the automated services you need to manage your product or service documentation from creation to launch?
Xerox's Product Lifecycle Content Services ensure you have the product content management you need throughout your products' lifecycles. Our comprehensive services help clients create, localize, and manage product documentation for a successful launch through to the customer experience. With an efficient document information lifecycle, you can bring products to market faster, reuse and control sensitive content with greater accuracy, and work globally as easily as you do at home.
Xerox provides cost-effective design, authoring, and development of all types of product documentation.
Translation and localization
We help you control and manage multi-language content across your organization's global footprint.
Product content management and workflow
Our global XML-based platform supports authoring, management of source documents and localized content, and end-to-end workflow support for all your documentation needs.
Content storage
Our product content management services provide secure global storage supporting your documentation needs while protecting your intellectual capital.
Publishing and distribution
Xerox's global production network can handle assembly and kitting, mail, and fulfillment anywhere in the world.
Business Applications
Xerox's Product Lifecycle Content Services provide complete product content management for all the document types your company and your customers use. Our team helps your organization cut costs, speed product launches, and accelerate innovation with the right information, in the right form, at the right time.
Technical publications
Improve the effectiveness of technical information about your products and services by tapping our experts' documentation knowledge. You'll save time and money by simplifying and improving how you create, manage, localize, and deliver product information.
International documentation
Competing in international markets requires local language documents – often supporting legal requirements as well. We make it easy for you to translate and localize documents accurately to reach your target audience.
Just-in-time product documentation
Reduce inventory and production costs and cycle time for product documentation by using a just-in-time or Kanban environment. You'll also improve quality and response time for people who need to order or access product information.
Field service information support
Support your service technicians by improving the way they receive and share the information needed to fix, maintain, and improve your products and services.
Product information and customer support
Enhance your customers' experience by making your documents more relevant, attractive, and easy-to-understand.
A Proven Approach
Whatever your product documentation needs, Xerox gives you single-point access to the people, technology, and processes required to reduce costs, increase quality, and shorten time to market.
We provide the product content management services you need from start to finish:
Structured content, workflow, and process management
XML content-management platform
Workflow tools
Structured editing and authoring environments
Translation and terminology management tools
Publishing engines
Interfaces to business systems and external data sources
Content design
Brand conformance
Design for purpose
Globalization and localization needs
Template style guide
Digital images
Application tools
Consistent authoring
Structure
Technical writing
Writer's guide
Glossary development
Reduced word count
Reduced translation volumes
Information re-use
Easy updating of legacy information
Version control
Website and eDocu development
Translation/localization
Numerous languages, including Simplified Chinese
In-country translators
Subject-matter expertise
Software localization
Translation memory management for maximum re-use
Consistent terminology
Country-specific conventions
Formatting
PDF and eBook creation
Digital document production
ERP/XML/EDI ordering/validation
(Pre-)Production based on customer forecast
Global production network, consisting of different production methods and locations
Order/customer specific documentation
Order/job status control, ERP closed loop
Assembly and kitting
Information delivery
Direct delivery
Customer's warehouse
Vendor-managed inventory
Short lead time (down to a few hours)
Multimedia delivery
Client Benefits
Product content management supported by Xerox Product Lifecycle Content Services provides a number of significant benefits for your organization.
Reduced product documentation costs
Potentially lower costs by 20 percent or more by streamlining every aspect of document production and distribution, including authoring and language translation.
Improved operating margins
Accurate, up-to-date product documentation can increase margins 3 percent to 5 percent. Well-informed service technicians resolve maintenance issues faster, reducing warranty costs and product liability claims.
Increased revenue
More effective sales and marketing materials, with improved quality and greater personalization, improve customer satisfaction and retention.
Greater brand integrity
Reinforce your brand every time you communicate with a customer with product and support documentation that meets high standards.
Waste and inventory control
By centralizing and controlling document production on demand, via a single point of contact, you quickly gain control of costs and reduce waste.
Measurable Success
How do we know product content management Xerox Product Lifecycle Content Services can make a solid difference for your business? We enjoy an enviable track record of helping other organizations succeed. Take a look at some examples of the measurable performance results we've delivered:
BP Canada, one of Canada's largest energy producers, lowered operational costs by 22% and sped up introduction of product content management across the company.
Ford Motor Company, the prominent U.S. auto manufacturer, achieved an up-to-80% reduction in product content turnaround times, speeding time to market for workshop manuals and technical service bulletins.
A global aerospace manufacturer relied on our product documentation expertise to significantly reduce time and cost required to produce and distribute training materials.
A major European truck and bus manufacturer implemented an automated process and eliminated time-consuming manual tasks in producing vehicle diagnostic and service documentation.
Continental Airlines, the fourth largest U.S. carrier, ensured regulatory compliance and reduced time producing and distributing maintenance bulletins, saving nearly $1 million per year.
Xerox Europe: We put our services to work in-house to reduce costs for new product documentation 60 percent over three years, even while the number of product launches doubled.
The number one benefit of having Xerox here is that it lifts the burden of document services off my shoulders. They're the experts. I rely on them.
—
Joanne Aihoshi, Manager, Office Services, BP Canada
Xerox provided consulting, project planning, technology evaluation and selection, systems integration, and training to help Manitoba Hydro manage all of its engineering drawings, maintain compliance, reduce risk to employee safety, and save $2 million in labor annually.
An innovated technical publications process requires greater investment of time and effort up front, but the results are significant and sustainable; reduced costs, increased productivity, and higher quality documentation – improving customer satisfaction and loyalty.
The number one benefit of having Xerox here is that it lifts the burden of document services off my shoulders. They're the experts. I rely on 
