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Xerox Device AgentManage and monitor your print environment
Xerox Device Agent is a Microsoft Windows® device management client that uses Microsoft SQL CE® technology to provide automated device meter, supplies, and status retrieval and submission to Xerox Services Manager, and proactive alert monitoring for automatic incident creation and problem resolution.
The powerful and easy-to-use device management interface provides you with a dashboard to view key printer data and metrics at-a-glance, such as device model, IP address, serial number, device status, and primary toner and ink levels.
Used in conjunction with complimentary application such as Xerox Services Manager, this powerful integration provided an end-to-end, industry benchmark solution for your enterprise.
The Xerox Device Agent dashboard clearly displays key printer and multifunction device data, regardless of manufacturer.
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- Vendor neutral view of print activity to networked devices enables accurate, timely and informed asset management decisions.
- Supply and troubleshooting needs are quickly identified through alert features and dashboard views.
- Seamless integration into your existing IT environment without additional software or third-party plug-ins.
- Remote diagnostics and troubleshooting allow administrators to efficiently perform vital tasks from a remote site (Xerox Services Manager required).
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Xerox Device Agent can identify all output devices operating on the network—regardless of manufacturer—as well as an extensive list of device properties including serial number, firmware level, color capability, network addressing, and more.
The amount and detailed nature of the information obtained during discovery facilitates effective asset management through:
- Industry-standard protocols, including IP and IPX, enable multiple discovery methods
- SNMP v3's discovery, authentication and privacy features ensure data is encrypted and all communication is authenticated.
Xerox Device Agent discovery screen allows administrators to find for devices via multiple methods.
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When you enable local alerts, you can choose to be notified of a series of alerts using pop-up windows on the system or through a specified email address, including:
- Printer critical status alert requires Xerox service management intervention or trained personnel to remedy the problem.
- Printer consumable status alert announces warnings such as low toner, missing consumables, etc.
- Application status alerts include system errors such as server down, proxy server down, or failed communication to the registration server.
Each alert type is clearly defined on the alert preferences screen for easy selection.
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