Do you know the true cost of managing your printing? Do you know how to get your document processes and costs under control?
We can help. Xerox Enterprise Print Services – Office helps you gain control of processes and costs of your office document output. We manage all of your office devices—printers, copiers, fax machines and scanners—regardless of manufacturer or model. We also manage the supplies, maintenance, support and training that go along with them. We work with you to design and implement the optimal document output environment to ensure your productivity and cost savings are sustainable over time.
Transform your office printing for better business results with managed print services:
Understand the true costs of managing your printing environment and reduce your total document output costs by up to 30%.
Improve environmental sustainability by reducing your carbon footprint, energy consumption and solid waste.
Protect valuable information and support regulatory compliance initiatives by controlling access to documents and data.
Improve device availability and increase employee satisfaction by resolving problems before they impact your business.
Accelerate business innovation through automated workflows on a global platform.
As the market leader in managed print services, we help our clients optimize output across all print environments, including the office, centralized print shop and mailroom, virtual workplace and outside vendors. This allows you to print from anywhere to anywhere in a seamless way. Our Enterprise Print Services can help you reduce costs while supporting your security and environmental sustainability initiatives.
Xerox is positioned in the Leaders Quadrant in the Gartner Magic Quadrant survey for Managed Print Services Worldwide
Xerox Enterprise Print Services - Office delivers managed print services to help your organization:
Reduce costs and increase efficiency
Reduce your printing costs up to 30% over the life of the contract by right-sizing the office print infrastructure and optimizing device utilization and efficiency.
Improve environmental sustainability
Lower your energy and paper consumption, solid waste and CO2 emissions through an environmentally focused infrastructure and leverage new technologies such as high yield paper, solid ink and emulsion aggregate toner.
Enhance document security and enable regulatory compliance
Protect valuable documents from inappropriate distribution by controlling access at the device. We help guard against potential vulnerabilities by continually monitoring your devices and providing audit trails for a secure and compliant document infrastructure.
Improve availability and increase employee satisfaction
Drive device uptime and availability through our continuous monitoring and proactive support model. Our technology can predict downtime and escalate alerts to the service desk resolving problems before employees are even aware a problem exists.
Save money with optimized print routing
Save money, paper and time with advanced print routing technology. We can optimize your print flow to the most appropriate device based on specific requirements such as cost, finishing requirements, turnaround time and location. For example, when employees go to print, they may receive a message recommending they print to a different printer nearby to save money.
Support your mobile workers with advanced remote printing capabilities
Provide visibility, control and support to your employees working in the home, from remote locations or on a PDA. Integrated support services enable easy printing and optimal productivity while providing data security and safeguards for compliance. Universal print drivers provide remote workers easy access to printers when they need to work within the corporate offices.
Applications/Capabilities
Xerox Enterprise Print Services - Office offers a balanced, comprehensive approach to managing document output that delivers sustainable results year after year. The results: reduced costs, improved environmental sustainability, enhanced document security and increased employee productivity.
Multi-vendor asset management
We manage all of your office printing equipment and consumables regardless of the brands you use. Xerox currently manages over 1.5 million competitive devices in clients’ offices worldwide.
Multi-vendor office management
We can manage all aspects of your document output environment including the service desk, break-fix, supplies and procurement while providing scalable, flexible services regardless of the vendors you choose.
Service level agreements
We work with you to provide a customized service-level agreement to meet your objectives. Our centralized reporting capabilities enable line of sight into your output device spend and operational performance metrics.
Service desk
We support all devices in your office printing environment wherever they are located with our highly trained, customer-focused staff. Using our broad product, technical and troubleshooting knowledge, we can anticipate problem areas and diagnose them quickly to help your organization solve problems before they become an emergency.
A Proven Approach
With years of managed print services experience, we help companies streamline documents across their global print infrastructure. Only Xerox has the in-depth expertise, best-in-class tools and practices, and disciplined management processes you need to improve printing and document processes throughout your enterprise.
As a market leader in our ability to execute managed print services, , Xerox utilizes a proven four-step methodology
Conduct a comprehensive assessment
We conduct a comprehensive Lean Six Sigma-based assessment that reveals how much office printing really costs your organization, where the waste is and how to eliminate it. We determine the Total Cost of Ownership calculating the hard and soft costs, conducting user studies and analyzing the workflow throughout your document environment. You’ll discover exactly what clicking “print” costs, which machines are under- and over-used, where the money is going and what your firm can do about it.
Design the optimum office printing environment to support your business goals
Once our office services team understands the needs of your organization, your users, and the specialized applications you require, we work with you to design the ideal document-output environment. Our design not only considers technology selection, floor design and service levels, but we also design for improved environmental sustainability as well. By putting the right devices in the right places, we help enable your end users to access the right functions at the right times.
Manage the successful transition to your new environment with proven processes
Optimizing an office print infrastructure is typically a major project requiring step-by-step migration. We ensure business continuity across the enterprise with our market-leading change management experience. Drawing on our Lean Six Sigma and organizational expertise, we provide end-user support, training and ongoing communications throughout implementation. We track all assets centrally and manage all Move/Add/Change requests through robust reporting mechanisms to deliver sustained results. Our solutions provide the path of least resistance to reduce the disruption to your day-to-day business.
Transform your office document environment
To ensure sustained benefits, Xerox uses industry-leading print management tools and software supported by a network of globally aligned Share Delivery Centers operating 24/7. We cover all aspects of the service level agreement including proactive device monitoring, replenishment of consumables, break-fix services, invoicing and reporting. Our integrated platform provides you with consolidated reporting to track and monitor results on a global basis. We work with you to identify and implement continuous improvements maximizing benefits over the life of the contract.
Measurable Results
How do we know Xerox Enterprise Print Services - Office can make a solid difference for your organization? We’ve have an enviable track record of helping our clients succeed. Take a look at some examples of the real results we've delivered with our managed print services:
Sun Microsystems, reduced approximately 3,000 printer-related invoices per quarter to just 1 per month per country bringing significant efficiency gains in its accounts payable process.
QinetiQ, a leading international defense and security technology firm, decreased its energy usage by 44%, greenhouse gases by 44% and solid waste by 42% in part by transforming their office infrastructure.
A global information technology company, reduced document costs 30% (over $7 million per year) by optimizing office environments, standardizing printer management and implementing green initiatives like toner cartridge recycling and solid ink technology.
A global telecommunications company, reduced the number of printer-related monthly calls to its IT service desk by over 40% once their office infrastructure had been optimized.
A large financial services and insurance company, streamlined processes and optimized devices for 14,000 users across 150 sites resulting in 31% print costs savings.
The decision to sign with Xerox was not a difficult one. They were the only one to have a clear methodology and approach to achieve measurable savings of 25%.
—
David M. Harris, Senior Vice President, Workplace Resources, Sun Microsystems, Inc
Enterprise Print Services - Office helped Sun Microsystems reduce invoices from thousands per quarter to one per month per country, and also reduced printing costs by more than 25% around the world.
Companies who implement effective device management can save up to 30% on their printing costs, but many more opportunities can be achieved by taking a more holistic view of the output environment.
The decision to sign with Xerox was not a difficult one. They were the only one to have a clear methodology and approach to achieve measurable savings of 
