Insurance 20/20:
Changes and Challenges Facing the Insurance Industry

On June 14, Xerox hosted Ellen Carney, Forrester Research, Inc. senior analyst, to discuss the future of the insurance industry with clients during a live webinar.

Ellen interviewed dozens of carriers and providers to identify which trends will impact success as we move forward into the next decade.

During this one-hour webcast, she shared her findings about the factors that will shape the Insurance industry through real time solutions and adaptability.

Listen to this on-demand replay as Ellen maps out scenarios that she expects to play out during the next ten years and highlights the potential impact on primary competitors.

Insurance 20/20: Changes and Challenges Facing the Insurance Industry
  • Impact of social media on how insurance firms service, communicate with, and engage clients
  • Client demand for personalized real-time products and communications
  • How everyone from IT to marketing will have to analyze and innovate continually to remain relevant
  • How paper suppression will make its mark eventually on the industry

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