 | | | | |
|
| | | | |
Xerox Device Manager
Efficient enterprise device environment
Xerox Device Manager collects and manages the data that drives fact-based decisions for your enterprise device management environment. It is a single tool to install print queues and configure, manage, monitor and report on both networked and locally connected devices – regardless of vendor – across your enterprise.
Xerox Device Manager provides:- Device monitoring and troubleshooting
- Extensive reporting and discovery of new devices
- Usage collection, chargeback, and billing capabilities
Xerox Device Manager includes a number of functions that can improve efficiency of your document output environment and potentially reduce costs. These functions include device discovery, configuration and management, job tracking and visualization, proactive monitoring, remote diagnostics and troubleshooting, and reporting.
|
- Improved operational efficiency with enterprise device management that delivers automatic email notification and the ability to remotely install, monitor, and manage your enterprise output environment.
- Enterprise-wide print management enables tracking and management of user consumption of paper and toner, creation and management of print queues and print servers, and management of local and network devices – ensuring you have no document output management “blind spots.”
- Multi-vendor view of printing to make accurate, timely, and informed enterprise device management decisions regarding all your local and networked devices.
|
Configuration Management
Xerox Device Manager enables remote, batch configuration management across multiple devices. Remote configuration capabilities include:
- Print protocol configuration: Allows enablement/disablement of printing as well as change of port numbers.
- Network parameters configuration: Allows remote configuration of various network parameters like DNS Server, WINS Server, Microsoft Windows, networking and IP address assignment.
- Network scan service configuration: Xerox Device Manager provides detailed configuration management for multifunction devices that support network scanning.
The impact to your network will be minimized because we can configure Xerox Device Manager to let administrators know exactly what Xerox Device Manager is doing.
Remote Diagnostics and Troubleshooting
When Xerox Device Manager detects a problem, remote troubleshooting capabilities allow networked devices to be accessed from any web browser to determine whether a repair technician is needed. From a remote site, administrators can perform vital tasks including viewing local user interface messages, rebooting devices, performing ping tests, validating and updating network configuration and observing current levels of consumables. Each device has an embedded web page that can be accessed for further troubleshooting capabilities.
When intelligent dispatch is enabled, technical issues are resolved faster and easier because the technician sent will already know what the problem is and how to solve it.
Xerox products provide meaningful detailed status information via Xerox Device Manager to enable business process optimization (e.g., status code for referencing, problem description, repair action, state of other MFP functions, etc.).
Proactive Monitoring
Xerox Device Manager monitors and manages groups of devices by polling your document output environment for any signs of problems. When an issue is found, Xerox Device Manager provides automatic email notification, enabling faster resolution. Problems can be detected, service agents can be dispatched and issues can be resolved even before end users know any problem existed.
|
Xerox Device Manager contains a comprehensive accounting capability that tracks user-based document output activity both on and off the network. For more detailed information on how Xerox Device Manager's job accounting capabilities can help to optimize your enterprise print management, go to Xerox Job Tracking.
Device usage patterns are represented graphically in Xerox Device Manager using a unique visualization tool. The tool utilizes a patented "affinity" algorithm for determining the relationship of levels of utilization in a specific selection of print devices. The data for this analysis requires job tracking data collected by the Job Tracking Agent.
|
The network discovery capability of Xerox Device Manager identifies all devices operating on the network - regardless of manufacturer - as well as an extensive list of device attributes including serial number, firmware level, color capability, network addressing, and more.
Filters can be put in place to dynamically group and identify devices using a number of criteria including network segment, location, type of device, and device function (i.e., finding all devices that are scan-to-email enabled). The amount and detailed nature of the information obtained during discovery facilitates effective device management.
Xerox Device Manager can communicate with and report on a variety of device manufacturers, providing a holistic view of the status of your enterprise fleet.
|
| |
