How quickly can you process client applications?
Do you want to increase profitability during the first few months client accounts are open?
Client Account Lifecycle Management Services streamline customer account management from sign-up to servicing – reducing paper, processing time, and errors. We give you instant access to client account information by securely scanning and storing all client documents in an electronic repository. You can easily manage account information and meet regulatory and legal requirements for account communications, while reducing document processing costs and accelerating your cash flow.
Our team provides industry benchmarks for critical customer-facing processes, such as new account setup, account maintenance, and loyalty programme administration.
Workflow optimisation
We re-engineer customer account management from creation to post-sale follow-up to make your processes more efficient and effective.
Our team digitises, indexes, and streamlines customer communications, including application forms and correspondence.
Document management
We provide storage and retrieval capacity for all of your document needs across the entire client account lifecycle.
Data processing
Xerox manages extraction and onward processing for easy access to all the data you need.
Account creation and administration
We help you automate and streamline application processing.
Customer services
We help your staff quickly handle consolidation, distribution, and execution of customer service requests.
Business Applications
If your business receives incoming customer documentation – such as applications, contracts, and correspondence – you need to process these documents as fast as possible. By enabling you to work with digital documents instead of piles of paper, Xerox Client Account Lifecycle Management Services help cut the cost and complexity of customer account management, while improving compliance and reducing risk.
Mortgage loan document management
Xerox Global Services makes loan document management easier and improves your bottom line results:
Shorten loan origination cycles with digitised documents
Improve loan servicing with a more agile, digital-based approach
Increase customer loyalty with immediate access to borrowers' information
Accelerate transfer to secondary markets with paperless loan sales
Reduce the cost of compliance with electronic access to loan documentation
Student access management
With our vast experience in higher education, we can provide measurable improvements everywhere from Admissions to Alumni Affairs:
Reduce costs with less paper to store and distribute, and an electronic workflow
Accelerate staff access to information for faster resolution of issues
Improve student service with easier access and more accurate processing of forms and applications
Increase productivity with an electronic document management solution
Generate new revenue sources with campus card solutions
Student records management
Most schools' administration depends on processing piles of documents. Our services are tailored to address these challenges and integrate easily with your existing Student Information System:
Increase revenue potential with automatic processing of online admissions and inquiry forms
Reduce costs by accelerating access to critical information, reducing redundant work efforts, and minimising the need for paper storage
Improve access to student information via web-based portals
Enhance customer service
A Proven Approach
Xerox Client Account Lifecycle Management Services improves customer account management by increasing speed and quality when setting up a customer account, improving document management during the life of the account, and enhancing the customer experience at every step.
Application processing
A fully outsourced process for digitally receiving, reviewing, and approving applications can streamline your organisation's front-office operations. Instead of processing every application by hand, your staff uses consistent processes to ensure efficiency and quality. Not only is the approval process faster – resulting in quick opening of customer accounts – but your staff also has immediate access to key documents required to answer and service customer inquiries.
Client account document management
After a customer has opened an account, the documentation relating to the ongoing life of the account must be maintained, processed, and managed. We help you manage the entire client file electronically. We capture and store incoming and outgoing documents so your staff can search for and retrieve information instantly.
Correspondence management
Lost or mislaid customer correspondence can significantly impact the customer's experience and confidence in your organisation. By digitising customer correspondence and enabling you to process it electronically, we can help you answer questions and resolve disputes more efficiently.
Client Benefits
Customer account management with Xerox Client Account Lifecycle Management Services provides a number of significant benefits for your business:
Improve front office productivity: Streamline processes or eliminate them by outsourcing account management to Xerox.
Faster processing of incoming correspondence: Process customer requests faster and improve revenue flow.
Standardise business processes across the organisation: Provide a consistent level of service at every point of customer contact.
Improve regulatory compliance: Facilitate compliance and reduce risk with an auditable record of transactions.
Improve your customers' experience: Respond to customer requests quickly and easily with up-to-date information.
Secure digital storage: Reduce costs and process delays associated with storing hard-copy files.
Measurable Success
How do we know customer account management with Xerox Client Account Lifecycle Management Services can make a real difference for your business? We’ve seen it work for other companies. Take a look at some examples of the measurable performance results we've delivered:
Park University, an independent, liberal arts institution in the U.S. Midwest, worked with Xerox Global Services to provide faster access to student information, simplify forms processing, decrease costs via an electronic workflow and increase revenue potential with processes in place to support a 300 percent increase in enrollment.
Global Bank, a major financial services company, launched a nationwide project to update office infrastructure and technology that improved employee productivity and customer satisfaction and saved more than $3 million in the first year alone.
Xerox designed and implemented a document management system to bring the varying paperwork processes together. We now operate as one entity despite various locations.
—
Beverley Byers-Pevitts, PhD, President, Park University
Xerox designed and implemented a document management system that would span Park University's 40 remote campuses. This brought the varying paperwork processes together, reduced costs, and improved the level of service provided to students.
Research suggests that high-performing banks will be those skilled at managing and growing customer relationships through the first 90 days after opening an account. This is the window of opportunity for implementing carefully targeted marketing communications.
Xerox designed and implemented a document management system to bring the varying paperwork processes together. We now operate as one entity despite various 