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Based in the heart of the United Kingdom, Widdowson Group employs over 350 people and is a major player in the logistics industry. Widdowson has 185 different clients ranging from leading toy manufacturers, refreshment companies, and large plant equipment builders. But due to its success, the company faced a mountain of paper-based proof-of-delivery (PoD) slips.
Widdowson's challenges included the need to:
- streamline document scanning of 300-500 proof-of-delivery (PoD) slips each day
- track the impact of paper documents on operating revenues.
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The Xerox team worked closely with Widdowson to:
- launch a new document scanning and indexing system
- capture necessary information and return PoDs to the customer.
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The Xerox solution produced a number of benefits for Widdowson:
- enabled processing of 1,200 PoDs every day
- allowed customers to check account status and PoDs on the web
- saved overhead and improved efficiency
- eliminated customer inquiries about PoDs.
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