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Sun Microsystems is a global leader in servers, storage, software and services for network computing. The company's strategic initiatives include lowering operating expenses and becoming more eco-responsible. But Sun faced escalating global printing costs, supply, and internal support costs. In addition, the firm received thousands of invoices per quarter from suppliers with no single point of accountability.
Sun Microsystem's challenges included the need to:
- lower operating expenses
- manage invoice processing
- integrate print infrastructure from two recent acquisitions
- implement eco-responsible solutions and services.
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To meet Sun's challenges, the Xerox team called on Offices Services to:
- conduct a thorough assessment of all Sun office printing devices around the globe to clearly understand how much printing costs in terms of time, money, and productivity
- optimize the document printing infrastructure on a regional basis while providing flexibility to meet changing needs
- provide a single point of contact and consistent service levels.
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The Xerox solution produced a number of significant benefits for Sun Microsystems:
- reduced invoices from thousands per quarter to one per month per country
- right-sized offices, improving employee-to-device ratio from 7:1 to 20:1
- reduced printing costs by more than 25% around the world
- improved end-user satisfaction and productivity
- reduced paper volume and document-related consumables and lowered energy costs.
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