 | | | | |
Park University is an innovative private university that operates 43 campus centers in 21 states. The institution serves more than 25,000 students per year and was one of the first accredited universities to offer online learning programs. When enrollment began to skyrocket, however, the deluge of paperwork overwhelmed the Admissions, Registrar’s and Financial Aid offices. And the university was no longer able to process applications in a timely fashion. In fact, it sometimes took 30 days to complete the process.
Park University's challenges included the need to:
- optimize and standardize a key business process for more than 40 campus centers
- streamline enrollment application processing
- provide staff with better access to up-to-date student information
- reduce reliance on paper documents, filing and costly distribution channels
|
The Xerox team began work with Park University by conducting a rigorous Lean Six Sigma assessment. Once areas of improvement were identified, Xerox developed a multi-phase strategy to:
- develop a digital document management infrastructure linking all campus centers
- develop a centralized digital repository for enrollment applications
- implement eForms to automate key steps in the online application process
- index and link information to the existing Student Information System
|
The Xerox solution produced a number of significant benefits for Park University:
- enrollment application cycle time reduced from 30 days to 3 days
- dramatically improved access to student information throughout the lifecycle
- increased revenue potential due to accelerated enrollments
- eliminated 90% of filing cabinets
|
| |
