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Park University was founded in 1875 as an independent, liberal arts institution in the U.S. Midwest. Since achieving university status in January 2000, Park has taken steps to expand course offerings to better serve its 21,000 students. But when Park experienced an 18% enrollment increase at its 40 Campus Centers and a 48% increase in online enrollment, university offices struggled to keep up.
Park University's challenges included the need to:
- consolidate and automate work processes on 40 campuses across 20 states
- streamline applications processing, which previously took up to 30 days
- improve student services by making up-to-date information available instantly
- develop a new infrastructure and workflow while leveraging existing student information systems.
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The Xerox team began work with Park University by conducting a "scoping" workshop. Once areas of improvement were identified, Xerox developed a multi-phase strategy to:
- create a university-wide central document repository for student documents that is tightly coupled with their student information system
- incorporate eForms in the document management system
- implement electronic workflow for documents instead of paper flow.
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The Xerox solution produced a number of significant benefits for Park University:
- simplified forms processing for automatic storage in the student information system
- increased revenue potential with infrastructure and workflow processes in place to support a 300% increase in enrollment
- decreased costs with an electronic workflow that reduces paper storage, postage and long-distance fax charges
- enhanced student/customer service.
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