Major US Bank

Real Results
  • Cost of operations were quickly reduced – while retaining the value of the loan portfolio.
  • Newly defined service level agreements (SLAs) provided the bank with talent, consistency, scalability, better systems and support.
  • A twenty percent reduction in defaulting loans without the cost of a collection agency.
  • Increased call center service level metrics and higher customer satisfaction.
  • Through new data capture and document management processes, the client met reporting and compliance requirements without stress on internal systems or resources.
  • Financial Services
  • Business Process Outsourcing
  • Finance & Accounting
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