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Fujitsu Siemens Computers | | |
Fujitsu Siemens Computers, the leading European IT provider, faces intense worldwide competition and continuous pressure to lower prices in the PC and notebook market segments. To reduce costs, the company began a search for a partner to manage the complete technical documentation and printing process, including authoring and translation. But given the two production locations, inventory of 200 guides in 26 languages, and frequent updates, the challenge posed was monumental.
Fujitsu Siemens Computers' challenges included the need to:
- strengthen the reuse of content
- decrease costs and streamline processes for authoring, translation, and printing.
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The Xerox team conducted an extensive assessment of both the technical documentation and print production workflow, and developed a strategy that addressed the following areas:
- automate the print order process
- use DocuShare® and eRoom to optimise and integrate communication and file exchange
- employ a workflow solution for content management, ordering, and print production
- ensure just-in-time delivery of documents to the production lines
- implement a product content management system for documentation workflow.
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The Xerox solution produced a number of key benefits for Fujitsu Siemens Computers:
- streamlined process for all print jobs
- guaranteed first-year savings of 13% and 10% at the two production locations
- guaranteed first-year savings of 25% on technical documentation
- increased content reuse and decreased cost of translation and authoring.
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