Uncover ways to make your company more efficient and effective by reading how others have used strategic document outsourcing to tackle business challenges, develop solutions across their enterprise, and produce measurable results.
Co-operative Financial Services (CFS), a large consumer co-operative that includes banking and insurance subsidiaries, outsourced their communications management of inbound correspondence to Xerox to improve customer service and cut costs.
Convergys, a global provider of employee and customer relationship management, implemented complementary document services to optimize HR and marketing interactions for their clients.
Daimler, a global automotive company, implemented a digital imaging solution that increased the efficiency of document retrieval and the quality of their product process.
Dillard's, a leading U.S. retail chain, worked with Xerox to create a thorough plan and blueprint for change, including a detailed cost analysis and estimated savings for adopting new technology.
Business Department: Finance, Information Technology Service Offering:Office Services
Dow Chemical, a science and technology leader, improved time to market by streamlining the product development process and providing R&D with instant global access to documents.
The European Patent Office, which manages patent protection for 38 countries, deployed managed print services incorporating 600 state-of-the-art multifunction printers that each have greater than 98% device availability.
Business Department: Information Technology, Operations Service Offering:Office Services
Fujitsu Siemens Computers, the leading European IT provider, implemented a product content management system that will yield dramatic cost and time savings in the first year and beyond.
A global high tech company implemented a solution for “proposals on demand” to produce high-quality responses to RFPs in 20 different languages and increase their sales win rate.
Hogeschool Utrecht University, a large further-education institution in the Netherlands, reduced waste by 20 percent and cut printing costs and copyright fees by outsourcing production of readers for students.
InterContinental Hotels Group, a global hotel and hospitality company, cut costs by $2.6 million (US) in the first two years, increased the help desk closure rate, and cut average problem fix time by more than half.
Business Department: Information Technology Service Offering:Office Services
A U.S. investment management company with $350 billion in assets optimized digital printing processes to improve speed, quality and brand control for customized sales presentations and documents.
A leading U.S. insurance company redesigned its billing statements to eliminate customer confusion, build customer loyalty, and facilitate cross-selling.
A top U.S. life insurance company uses an innovative, web-hosted solution to improve customer communication through personalized collateral and also improve the way it prints, stores, and distributes all of its sales material.
Microsoft, a leader in software and solutions, used a comprehensive Office Document Assessment to achieve gains in workplace print productivity, efficiency, and uptime.
Business Department: Information Technology, Operations, Print/Copy Centre Industry:High Tech Service Offering:Office Services
Owens Corning, an innovator of glass fiber technologies, partners with Xerox to increase dealer loyalty, grow market share in key segments, and increase response rates from direct mail programs.
Park University, an independent, liberal arts institution in the U.S. Midwest, unifies 40 campuses into "One University" and streamlines the application process to foster growth.
QinetiQ, a leading international defense and security technology firm, reduced costs and their carbon footprint with managed print services that provide greater mobility, flexibility, control, and security with 80% fewer printers.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
Reuters, the world’s largest news agency, implemented managed print services that reduced the total cost of their printer fleet by up to 19% per year while increasing user satisfaction and productivity.
Sun Microsystems, a technology leader, turned to Xerox as the only company that could contractually commit to saving Sun 25% on its spiraling office printing costs.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
Telecom Egypt, the country’s only provider of fixed telephone lines, outsourced billing to improve cash flow and save $12 million (US) annually on overdraft charges.
Twynstra Gudde, a leading consulting firm based in the Netherlands, outsourced a range of creative services to maximize the audience impact from marketing materials and support the company brand.
The University of Calgary, a leading Canadian educational institution, needed to manage - from creation to output - some 72 million documents produced annually. Savings are expected to run approximately $13.8 million (CAN) over seven years.
Widdowson Group, a leading U.K. logistics company, achieved a 400% improvement in processing proof-of-delivery notes, while eliminating customer queries and improving cash collection for accounts receivable.
Co-operative Financial Services (CFS), a large consumer co-operative that includes banking and insurance subsidiaries, outsourced their communications management of inbound correspondence to Xerox to improve customer service and cut costs.
A leading U.S. insurance company redesigned its billing statements to eliminate customer confusion, build customer loyalty, and facilitate cross-selling.
A top U.S. life insurance company uses an innovative, web-hosted solution to improve customer communication through personalized collateral and also improve the way it prints, stores, and distributes all of its sales material.
Fujitsu Siemens Computers, the leading European IT provider, implemented a product content management system that will yield dramatic cost and time savings in the first year and beyond.
A global high tech company implemented a solution for “proposals on demand” to produce high-quality responses to RFPs in 20 different languages and increase their sales win rate.
Microsoft, a leader in software and solutions, used a comprehensive Office Document Assessment to achieve gains in workplace print productivity, efficiency, and uptime.
Business Department: Information Technology, Operations, Print/Copy Centre Industry:High Tech Service Offering:Office Services
QinetiQ, a leading international defense and security technology firm, reduced costs and their carbon footprint with managed print services that provide greater mobility, flexibility, control, and security with 80% fewer printers.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
Reuters, the world’s largest news agency, implemented managed print services that reduced the total cost of their printer fleet by up to 19% per year while increasing user satisfaction and productivity.
Sun Microsystems, a technology leader, turned to Xerox as the only company that could contractually commit to saving Sun 25% on its spiraling office printing costs.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
Every business department can streamline processes, improve workflow, and save money by implementing strategic document outsourcing solutions. Browse our case studies to see how our services have addressed specific issues for our clients around the world.
Widdowson Group, a leading U.K. logistics company, achieved a 400% improvement in processing proof-of-delivery notes, while eliminating customer queries and improving cash collection for accounts receivable.
Fujitsu Siemens Computers, the leading European IT provider, implemented a product content management system that will yield dramatic cost and time savings in the first year and beyond.
Widdowson Group, a leading U.K. logistics company, achieved a 400% improvement in processing proof-of-delivery notes, while eliminating customer queries and improving cash collection for accounts receivable.
Daimler, a global automotive company, implemented a digital imaging solution that increased the efficiency of document retrieval and the quality of their product process.
Dillard's, a leading U.S. retail chain, worked with Xerox to create a thorough plan and blueprint for change, including a detailed cost analysis and estimated savings for adopting new technology.
Business Department: Finance, Information Technology Service Offering:Office Services
Telecom Egypt, the country’s only provider of fixed telephone lines, outsourced billing to improve cash flow and save $12 million (US) annually on overdraft charges.
Convergys, a global provider of employee and customer relationship management, implemented complementary document services to optimize HR and marketing interactions for their clients.
Daimler, a global automotive company, implemented a digital imaging solution that increased the efficiency of document retrieval and the quality of their product process.
Dillard's, a leading U.S. retail chain, worked with Xerox to create a thorough plan and blueprint for change, including a detailed cost analysis and estimated savings for adopting new technology.
Business Department: Finance, Information Technology Service Offering:Office Services
The European Patent Office, which manages patent protection for 38 countries, deployed managed print services incorporating 600 state-of-the-art multifunction printers that each have greater than 98% device availability.
Business Department: Information Technology, Operations Service Offering:Office Services
Hogeschool Utrecht University, a large further-education institution in the Netherlands, reduced waste by 20 percent and cut printing costs and copyright fees by outsourcing production of readers for students.
InterContinental Hotels Group, a global hotel and hospitality company, cut costs by $2.6 million (US) in the first two years, increased the help desk closure rate, and cut average problem fix time by more than half.
Business Department: Information Technology Service Offering:Office Services
Microsoft, a leader in software and solutions, used a comprehensive Office Document Assessment to achieve gains in workplace print productivity, efficiency, and uptime.
Business Department: Information Technology, Operations, Print/Copy Centre Industry:High Tech Service Offering:Office Services
QinetiQ, a leading international defense and security technology firm, reduced costs and their carbon footprint with managed print services that provide greater mobility, flexibility, control, and security with 80% fewer printers.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
Reuters, the world’s largest news agency, implemented managed print services that reduced the total cost of their printer fleet by up to 19% per year while increasing user satisfaction and productivity.
Sun Microsystems, a technology leader, turned to Xerox as the only company that could contractually commit to saving Sun 25% on its spiraling office printing costs.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
Telecom Egypt, the country’s only provider of fixed telephone lines, outsourced billing to improve cash flow and save $12 million (US) annually on overdraft charges.
The University of Calgary, a leading Canadian educational institution, needed to manage - from creation to output - some 72 million documents produced annually. Savings are expected to run approximately $13.8 million (CAN) over seven years.
Co-operative Financial Services (CFS), a large consumer co-operative that includes banking and insurance subsidiaries, outsourced their communications management of inbound correspondence to Xerox to improve customer service and cut costs.
A global high tech company implemented a solution for “proposals on demand” to produce high-quality responses to RFPs in 20 different languages and increase their sales win rate.
A leading U.S. insurance company redesigned its billing statements to eliminate customer confusion, build customer loyalty, and facilitate cross-selling.
A top U.S. life insurance company uses an innovative, web-hosted solution to improve customer communication through personalized collateral and also improve the way it prints, stores, and distributes all of its sales material.
Owens Corning, an innovator of glass fiber technologies, partners with Xerox to increase dealer loyalty, grow market share in key segments, and increase response rates from direct mail programs.
Twynstra Gudde, a leading consulting firm based in the Netherlands, outsourced a range of creative services to maximize the audience impact from marketing materials and support the company brand.
The European Patent Office, which manages patent protection for 38 countries, deployed managed print services incorporating 600 state-of-the-art multifunction printers that each have greater than 98% device availability.
Business Department: Information Technology, Operations Service Offering:Office Services
Fujitsu Siemens Computers, the leading European IT provider, implemented a product content management system that will yield dramatic cost and time savings in the first year and beyond.
A U.S. investment management company with $350 billion in assets optimized digital printing processes to improve speed, quality and brand control for customized sales presentations and documents.
A leading U.S. insurance company redesigned its billing statements to eliminate customer confusion, build customer loyalty, and facilitate cross-selling.
Microsoft, a leader in software and solutions, used a comprehensive Office Document Assessment to achieve gains in workplace print productivity, efficiency, and uptime.
Business Department: Information Technology, Operations, Print/Copy Centre Industry:High Tech Service Offering:Office Services
Owens Corning, an innovator of glass fiber technologies, partners with Xerox to increase dealer loyalty, grow market share in key segments, and increase response rates from direct mail programs.
Park University, an independent, liberal arts institution in the U.S. Midwest, unifies 40 campuses into "One University" and streamlines the application process to foster growth.
QinetiQ, a leading international defense and security technology firm, reduced costs and their carbon footprint with managed print services that provide greater mobility, flexibility, control, and security with 80% fewer printers.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
Sun Microsystems, a technology leader, turned to Xerox as the only company that could contractually commit to saving Sun 25% on its spiraling office printing costs.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
Widdowson Group, a leading U.K. logistics company, achieved a 400% improvement in processing proof-of-delivery notes, while eliminating customer queries and improving cash collection for accounts receivable.
Fujitsu Siemens Computers, the leading European IT provider, implemented a product content management system that will yield dramatic cost and time savings in the first year and beyond.
Microsoft, a leader in software and solutions, used a comprehensive Office Document Assessment to achieve gains in workplace print productivity, efficiency, and uptime.
Business Department: Information Technology, Operations, Print/Copy Centre Industry:High Tech Service Offering:Office Services
