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Case Studies
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  • Uncover ways to make your company more efficient and effective by reading how others have used strategic document outsourcing to tackle business challenges, develop solutions across their enterprise, and produce measurable results.
  • Brewin Dolphin, a major U.K. financial services provider, achieved regulatory compliance and improved its client knowledge database.

  • Daimler, a global automotive company, implemented a digital imaging solution that increased the efficiency of document retrieval and the quality of their product process.

  • Dillard's, a leading U.S. retail chain, worked with Xerox to create a thorough plan and blueprint for change, including a detailed cost analysis and estimated savings for adopting new technology.

  • Dow Chemical, a science and technology leader, improved time to market by streamlining the product development process and providing R&D with instant global access to documents.

  • FG Wilson, a subsidiary of engineering giant Caterpillar, retained control of printing in-house in a flexible and cost-effective manner.

  • Honeywell, the world's leading provider of control solutions for a variety of industries and consumer products, implemented a web-based solution that dramatically improved document visibility, storage, and access.

  • InterContinental Hotels Group, a global hotel and hospitality company, cut costs by $2.6 million (US) in the first two years, increased the help desk closure rate, and cut average problem fix time by more than half.

  • A leading U.S. insurance company redesigned its billing statements to eliminate customer confusion, build customer loyalty, and facilitate cross-selling.

  • Microsoft, a leader in software and solutions, used a comprehensive Office Document Assessment to achieve gains in workplace print productivity, efficiency, and uptime.

  • Owens Corning, an innovator of glass fiber technologies, partners with Xerox to increase dealer loyalty, grow market share in key segments, and increase response rates from direct mail programs.

  • Park University, an independent, liberal arts institution in the U.S. Midwest, unifies 40 campuses into "One University" and streamlines the application process to foster growth.

  • Sun Microsystems, a technology leader, turned to Xerox as the only company that could contractually commit to saving Sun 25% on its spiraling office printing costs.

  • The University of Calgary, a leading Canadian educational institution, needed to manage - from creation to output - some 72 million documents produced annually. Savings are expected to run approximately $13.8 million (CAN) over seven years.

  • Widdowson Group, a leading U.K. logistics company, achieved a 400% improvement in processing proof-of-delivery notes, while eliminating customer queries and improving cash collection for accounts receivable.