 Browse our case studies by: Uncover ways to make your company more efficient and effective by reading how others have used strategic document outsourcing to tackle business challenges, develop solutions across their enterprise, and produce measurable results. Every business department can streamline processes, improve workflow, and save money by implementing strategic document outsourcing solutions. Browse our case studies to see how our services have addressed specific issues for our clients around the world. Companies like yours have utilized our strategic document outsourcing services to solve the real-world problems they face every day. Explore our case studies to learn how your organization can implement our services to realize significant benefits. | A Fortune 500 aerospace and defense company utilized Xerox Office Services to reduce costs 30-50%, optimize document processes, improve information security, and promote sustainability. |
| Aliant, a leading North American regional provider of information and communications technology, re-designed monthly bills to increase customer satisfaction and outsourced print production to cut costs. |
| Allegiance Health, a regional hospital system in Michigan, improved design, production, and ordering of forms, streamlined print management, and enhanced brand image with a Document Advisor’s help. |
| Baptist St. Anthony’s, an award-winning VHA member in Amarillo, Texas, reduced printing costs and boosted productivity by standardizing forms and automating processes that relied on paper documents. |
| Bouygues Telecom, France’s third-largest mobile phone operator, automated its document processes resulting in higher quality and more efficient customer service, lower costs, and fewer losses due to unpaid bills. |
| Brewin Dolphin, a major U.K. financial services provider, achieved regulatory compliance and improved its client knowledge database. |
| Carillion plc, a leading UK support service and construction company, teamed with Xerox to implement managed print services that saved over £600,000 in the first 6 months. |
| Co-operative Financial Services (CFS), a large consumer co-operative that includes banking and insurance subsidiaries, outsourced their communications management of inbound correspondence to Xerox to improve customer service and cut costs. |
| Convergys, a global provider of employee and customer relationship management, implemented complementary document services to optimize HR and marketing interactions for their clients. |
| Dillard's, a leading U.S. retail chain, worked with Xerox to create a thorough plan and blueprint for change, including a detailed cost analysis and estimated savings for adopting new technology. |
| Dow Chemical, a science and technology leader, improved time to market by streamlining the product development process and providing R&D with instant global access to documents. |
| East West Mortgage, one of New England's leading mortgage lender, enhanced collaboration and improved communication through simultaneous and anytime access to electronic files. It streamlined processes, reduced loan rejects and decreased funding turnaround time for investor delivery from 15 to 4 days. |
| Ecovert FM, a subsidiary of Bouygues Construction, outsourced document management services to provide new and upgraded capabilities to the UK Home Office, which produces around 2 million printed pages every month. |
| The European Patent Office, which manages patent protection for 38 countries, deployed managed print services incorporating 600 state-of-the-art multifunction printers that each have greater than 98% device availability. |
| FG Wilson, a subsidiary of engineering giant Caterpillar, retained control of printing in-house in a flexible and cost-effective manner. |
| GEM Mortgage, a mortgage banker with 40 branches in western states, achieved a more efficient and cost-effective operation with paperless loan processing and also increased employee and customer satisfaction. |
| A world-leading information technology corporation reduced document costs by 30%--over $7 million per year—by optimizing office environments, standardizing printer management and implementing green initiatives like toner cartridge recycling and solid ink technology. |
| A global high tech company implemented a solution for “proposals on demand” to produce high-quality responses to RFPs in 20 different languages and increase their sales win rate. |
| Guardian Life, one of the nation’s top mutual life insurance companies, improved its ability to sell more effectively through targeted, up-to-date collateral. They reduced costs using real-time managed content, and eliminated document obsolescence. |
| Two liberal arts colleges in upstate New York reduced paper consumption, costs, and the number of printers used from 550 to 81. They also improved digital document workflow, printer management and campus-wide productivity. |
| Hogeschool Utrecht University, a large further-education institution in the Netherlands, reduced waste by 20 percent and cut printing costs and copyright fees by outsourcing production of readers for students. |
| InterContinental Hotels Group, a global hotel and hospitality company, cut costs by $2.6 million (US) in the first two years, increased the help desk closure rate, and cut average problem fix time by more than half. |
| KeyCorp, a leading financial services company, reduced printing costs, decreased document devices used, and standardized equipment service and support while promoting supplier diversity and environmental responsibility. |
| Krogsveen, one of Norway’s largest estate agents, outsourced print production of property brochures to improve quality and consolidated its fleet of document output devices for ease of maintenance and support. |
| A U.S. investment management company with $350 billion in assets optimized digital printing processes to improve speed, quality and brand control for customized sales presentations and documents. |
| A leading U.S. insurance company redesigned its billing statements to eliminate customer confusion, build customer loyalty, and facilitate cross-selling. |
| London’s Borough of Islington, an inner-city borough and area of social contrast, enabled employees to work from home by pursuing a paper-free office model that improved document workflow efficiency and reduced costs dramatically. |
| Marriott teamed with Xerox to engineer a single, scalable services platform to automate their finance and claims processing systems. This enhanced guest and associate satisfaction, and improved cash flow and risk management. |
| McGraw-Hill Construction, a leading provider of information, tools and resources to the $4.6 trillion construction industry, sped content delivery and generated new sources of revenue using Xerox to centralize imaging technology. |
| One of the world’s top manufacturers of mobile phones implemented managed print services that reduced costs and provided needed consistency, functionality and reliability to their worldwide print infrastructure. |
| A global manufacturer of mobile phones, equipment, infrastructure and services outsourced managed print services to Xerox, resulting in lower costs, simplified processes, and global consistency. |
| Park University, an independent, liberal arts institution in the U.S. Midwest, unifies 40 campuses into "One University" and streamlines the application process to foster growth. |
| QinetiQ, a leading international defense and security technology firm, reduced costs and their carbon footprint with managed print services that provide greater mobility, flexibility, control, and security with 80% fewer printers. |
| Reuters, the world’s largest news agency, implemented managed print services that reduced the total cost of their printer fleet by up to 19% per year while increasing user satisfaction and productivity. |
| Rotterdam University, a leading higher-education institution in The Netherlands, modernized reprographics facilities to streamline print production of 18 million documents per year and upgraded output devices to achieve 98% uptime. |
| Stonehill College, a four-year Catholic college in Easton, Mass., increased efficiency and reduced costs with 65 networked multifunction printers that supported the school’s UNIX-based software, scan-to-email, a web portal for online job submissions and a Xerox managed print shop. |
| Sun Microsystems, a technology leader, turned to Xerox as the only company that could contractually commit to saving Sun 25% on its spiraling office printing costs. |
| The Trident Group is one of largest residential real estate company in the U.S. It increased efficiencies by enabling parallel processing, improved inter-departmental coordination and eliminated post-closing overnight delivery charges by transforming to an e-Mortgage solution. |
| A growing U.S. health care network cut costs by reducing outside printing by 80% and by streamlining forms management. They also increased productivity by upgrading their output devices with capabilities like scan to email. |
| Pitt County Memorial Hospital, part of University Health Systems of Eastern Carolina, a regional health system serving 1.3 million people reduced their print center costs by $220,000 from the prior year, and dramatically improved print job efficiency, quality, and turnaround times. |
| DWP, the United Kingdom's largest central and civil government department, improved information quality and access for UK citizens and improved staff access to all business print and marketing materials. |
| A fast-growing Fortune 50 health care provider partnered with Xerox to develop, implement, and manage integrated, enterprise-wide document outsourcing, saving more than $5 million so far. |
| The University of Calgary, a leading Canadian educational institution, needed to manage - from creation to output - some 72 million documents produced annually. Savings are expected to run approximately $13.8 million (CAN) over seven years. |
| Widdowson Group, a leading U.K. logistics company, achieved a 400% improvement in processing proof-of-delivery notes, while eliminating customer queries and improving cash collection for accounts receivable. |
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