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Dillard's has grown into one of the most successful fashion apparel and home furnishings retailer in the United States with 330 stores in 29 states and sales of more than $7.7 billion (US) annually. But success created a need to improve document efficiencies and information flow between the corporate office and stores nationwide.
Dillard's challenges included the need to:
- reduce manual processes and increase work process efficiencies
- provide in-depth analyses of actual costs for current processes
- develop a new vision for doing business.
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The Xerox team conducted an Office Document Assessment to provide an in-depth and accurate picture of Dillard's business processes and costs. The team then devised a two-phase strategy to:
- develop a plan to transform their business processes, including an analysis that showed financial benefits of adopting new technologies in their office and print shop environments
- introduced state-of-the-art digital printing presses in their production print operations
- use multifunction printers in their office that can integrate "Smart" documents into a digitised workflow using DataGlyphs® and a DocuShare repository.
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The Xerox solution produced many key benefits for Dillard's:
- provided factual data for informed executive decision-making
- offered detailed cost analyses and savings estimates
- provided immediate access to thousands of documents including invoices, new hire packets, store floor plans, and signage
- reduced costs to print signage by over 80%.
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