Uncover ways to make your company more efficient and effective by reading how others have used strategic document outsourcing to tackle business challenges, develop solutions across their enterprise, and produce measurable results.
Aliant, a leading North American regional provider of information and communications technology, re-designed monthly bills to increase customer satisfaction and outsourced print production to cut costs.
Co-operative Financial Services (CFS), a large consumer co-operative that includes banking and insurance subsidiaries, outsourced their communications management of inbound correspondence to Xerox to improve customer service and cut costs.
Convergys, a global provider of employee and customer relationship management, implemented complementary document services to optimize HR and marketing interactions for their clients.
Daimler, a global automotive company, implemented a digital imaging solution that increased the efficiency of document retrieval and the quality of their product process.
Dillard's, a leading U.S. retail chain, worked with Xerox to create a thorough plan and blueprint for change, including a detailed cost analysis and estimated savings for adopting new technology.
Business Department: Finance, Information Technology Service Offering:Office Services
Dow Chemical, a science and technology leader, improved time to market by streamlining the product development process and providing R&D with instant global access to documents.
Ecovert FM, a subsidiary of Bouygues Construction, outsourced document management services to provide new and upgraded capabilities to the UK Home Office, which produces around 2 million printed pages every month.
The European Patent Office, which manages patent protection for 38 countries, deployed managed print services incorporating 600 state-of-the-art multifunction printers that each have greater than 98% device availability.
Business Department: Information Technology, Operations Service Offering:Office Services
Fujitsu Siemens Computers, the leading European IT provider, implemented a product content management system that will yield dramatic cost and time savings in the first year and beyond.
A global high tech company implemented a solution for “proposals on demand” to produce high-quality responses to RFPs in 20 different languages and increase their sales win rate.
Hogeschool Utrecht University, a large further-education institution in the Netherlands, reduced waste by 20 percent and cut printing costs and copyright fees by outsourcing production of readers for students.
InterContinental Hotels Group, a global hotel and hospitality company, cut costs by $2.6 million (US) in the first two years, increased the help desk closure rate, and cut average problem fix time by more than half.
Business Department: Information Technology Service Offering:Office Services
Krogsveen, one of Norway’s largest estate agents, outsourced print production of property brochures to improve quality and consolidated its fleet of document output devices for ease of maintenance and support.
A U.S. investment management company with $350 billion in assets optimized digital printing processes to improve speed, quality and brand control for customized sales presentations and documents.
A leading U.S. insurance company redesigned its billing statements to eliminate customer confusion, build customer loyalty, and facilitate cross-selling.
A top U.S. life insurance company uses an innovative, web-hosted solution to improve customer communication through personalized collateral and also improve the way it prints, stores, and distributes all of its sales material.
London’s Borough of Islington, an inner-city borough and area of social contrast, enabled employees to work from home by pursuing a paper-free office model that improved document workflow efficiency and reduced costs dramatically.
Microsoft, a leader in software and solutions, used a comprehensive Office Document Assessment to achieve gains in workplace print productivity, efficiency, and uptime.
Business Department: Information Technology, Operations, Print/Copy Centre Industry:High Tech Service Offering:Office Services
Nationwide Building Society, a leading U.K. financial service provider, implemented an Automated Document Factory to manage production of customer communications with complete integrity.
Owens Corning, an innovator of glass fiber technologies, partners with Xerox to increase dealer loyalty, grow market share in key segments, and increase response rates from direct mail programs.
Park University, an independent, liberal arts institution in the U.S. Midwest, unifies 40 campuses into "One University" and streamlines the application process to foster growth.
QinetiQ, a leading international defense and security technology firm, reduced costs and their carbon footprint with managed print services that provide greater mobility, flexibility, control, and security with 80% fewer printers.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
Reuters, the world’s largest news agency, implemented managed print services that reduced the total cost of their printer fleet by up to 19% per year while increasing user satisfaction and productivity.
Rotterdam University, a leading higher-education institution in The Netherlands, modernized reprographics facilities to streamline print production of 18 million documents per year and upgraded output devices to achieve 98% uptime.
Sun Microsystems, a technology leader, turned to Xerox as the only company that could contractually commit to saving Sun 25% on its spiraling office printing costs.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
Twynstra Gudde, a leading consulting firm based in the Netherlands, outsourced a range of creative services to maximize the audience impact from marketing materials and support the company brand.
DWP, the United Kingdom's largest central and civil government department, improved information quality and access for UK citizens and improved staff access to all business print and marketing materials.
The University of Calgary, a leading Canadian educational institution, needed to manage - from creation to output - some 72 million documents produced annually. Savings are expected to run approximately $13.8 million (CAN) over seven years.
Widdowson Group, a leading U.K. logistics company, achieved a 400% improvement in processing proof-of-delivery notes, while eliminating customer queries and improving cash collection for accounts receivable.
Co-operative Financial Services (CFS), a large consumer co-operative that includes banking and insurance subsidiaries, outsourced their communications management of inbound correspondence to Xerox to improve customer service and cut costs.
A leading U.S. insurance company redesigned its billing statements to eliminate customer confusion, build customer loyalty, and facilitate cross-selling.
A top U.S. life insurance company uses an innovative, web-hosted solution to improve customer communication through personalized collateral and also improve the way it prints, stores, and distributes all of its sales material.
Fujitsu Siemens Computers, the leading European IT provider, implemented a product content management system that will yield dramatic cost and time savings in the first year and beyond.
A global high tech company implemented a solution for “proposals on demand” to produce high-quality responses to RFPs in 20 different languages and increase their sales win rate.
Microsoft, a leader in software and solutions, used a comprehensive Office Document Assessment to achieve gains in workplace print productivity, efficiency, and uptime.
Business Department: Information Technology, Operations, Print/Copy Centre Industry:High Tech Service Offering:Office Services
QinetiQ, a leading international defense and security technology firm, reduced costs and their carbon footprint with managed print services that provide greater mobility, flexibility, control, and security with 80% fewer printers.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
Reuters, the world’s largest news agency, implemented managed print services that reduced the total cost of their printer fleet by up to 19% per year while increasing user satisfaction and productivity.
Sun Microsystems, a technology leader, turned to Xerox as the only company that could contractually commit to saving Sun 25% on its spiraling office printing costs.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
Aliant, a leading North American regional provider of information and communications technology, re-designed monthly bills to increase customer satisfaction and outsourced print production to cut costs.
Convergys, a global provider of employee and customer relationship management, implemented complementary document services to optimize HR and marketing interactions for their clients.
Daimler, a global automotive company, implemented a digital imaging solution that increased the efficiency of document retrieval and the quality of their product process.
Every business department can streamline processes, improve workflow, and save money by implementing strategic document outsourcing solutions. Browse our case studies to see how our services have addressed specific issues for our clients around the world.
Aliant, a leading North American regional provider of information and communications technology, re-designed monthly bills to increase customer satisfaction and outsourced print production to cut costs.
Widdowson Group, a leading U.K. logistics company, achieved a 400% improvement in processing proof-of-delivery notes, while eliminating customer queries and improving cash collection for accounts receivable.
DWP, the United Kingdom's largest central and civil government department, improved information quality and access for UK citizens and improved staff access to all business print and marketing materials.
Aliant, a leading North American regional provider of information and communications technology, re-designed monthly bills to increase customer satisfaction and outsourced print production to cut costs.
Fujitsu Siemens Computers, the leading European IT provider, implemented a product content management system that will yield dramatic cost and time savings in the first year and beyond.
Widdowson Group, a leading U.K. logistics company, achieved a 400% improvement in processing proof-of-delivery notes, while eliminating customer queries and improving cash collection for accounts receivable.
Daimler, a global automotive company, implemented a digital imaging solution that increased the efficiency of document retrieval and the quality of their product process.
Dillard's, a leading U.S. retail chain, worked with Xerox to create a thorough plan and blueprint for change, including a detailed cost analysis and estimated savings for adopting new technology.
Business Department: Finance, Information Technology Service Offering:Office Services
Convergys, a global provider of employee and customer relationship management, implemented complementary document services to optimize HR and marketing interactions for their clients.
Daimler, a global automotive company, implemented a digital imaging solution that increased the efficiency of document retrieval and the quality of their product process.
Dillard's, a leading U.S. retail chain, worked with Xerox to create a thorough plan and blueprint for change, including a detailed cost analysis and estimated savings for adopting new technology.
Business Department: Finance, Information Technology Service Offering:Office Services
The European Patent Office, which manages patent protection for 38 countries, deployed managed print services incorporating 600 state-of-the-art multifunction printers that each have greater than 98% device availability.
Business Department: Information Technology, Operations Service Offering:Office Services
Hogeschool Utrecht University, a large further-education institution in the Netherlands, reduced waste by 20 percent and cut printing costs and copyright fees by outsourcing production of readers for students.
InterContinental Hotels Group, a global hotel and hospitality company, cut costs by $2.6 million (US) in the first two years, increased the help desk closure rate, and cut average problem fix time by more than half.
Business Department: Information Technology Service Offering:Office Services
Krogsveen, one of Norway’s largest estate agents, outsourced print production of property brochures to improve quality and consolidated its fleet of document output devices for ease of maintenance and support.
London’s Borough of Islington, an inner-city borough and area of social contrast, enabled employees to work from home by pursuing a paper-free office model that improved document workflow efficiency and reduced costs dramatically.
Microsoft, a leader in software and solutions, used a comprehensive Office Document Assessment to achieve gains in workplace print productivity, efficiency, and uptime.
Business Department: Information Technology, Operations, Print/Copy Centre Industry:High Tech Service Offering:Office Services
QinetiQ, a leading international defense and security technology firm, reduced costs and their carbon footprint with managed print services that provide greater mobility, flexibility, control, and security with 80% fewer printers.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
Reuters, the world’s largest news agency, implemented managed print services that reduced the total cost of their printer fleet by up to 19% per year while increasing user satisfaction and productivity.
Sun Microsystems, a technology leader, turned to Xerox as the only company that could contractually commit to saving Sun 25% on its spiraling office printing costs.
Business Department: Information Technology, Operations Industry:High Tech Service Offering:Office Services
The University of Calgary, a leading Canadian educational institution, needed to manage - from creation to output - some 72 million documents produced annually. Savings are expected to run approximately $13.8 million (CAN) over seven years.
Aliant, a leading North American regional provider of information and communications technology, re-designed monthly bills to increase customer satisfaction and outsourced print production to cut costs.
Co-operative Financial Services (CFS), a large consumer co-operative that includes banking and insurance subsidiaries, outsourced their communications management of inbound correspondence to Xerox to improve customer service and cut costs.
