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Brewin Dolphin Securities Ltd.

Business Department: Marketing, Sales
Service Offering: Imaging and Document Management Services

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Brewin Dolphin is the United Kingdom's largest independent private client stockbroker. The firm provides personal management portfolios and financial advice to more than 100,000 clients – managing more than £15 billion in funds and shares for those clients. Prompted by regulatory and statutory changes, Brewin Dolphin chose to improve service to their clients with enhanced, up-to-date data.

The Challenge
Brewin Dolphin's challenges included the need to:
  • consolidate documents from a number of acquisitions
  • clean and collate all client information and details, and turn the information into a business asset
  • achieve compliance with regulatory and statutory changes within six months.
The Solution
The Xerox team worked with Brewin Dolphin on the "Re-Papering" project to:
  • design, produce and distribute 100,000 questionnaire-mailers to its clients
  • process the completed questionnaires and capture relevant data digitally for a central “know-your-client” database.
The Results
The Xerox solution produced two principle benefits for Brewin Dolphin:
  • enabled rapid compliance with regulatory and statutory requirements
  • created a powerful and accurate client management tool that can be used to provide clients with new services and solutions tailored to their needs.