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Allegiance Health is a 411-bed regional facility based in south central Michigan. Like all hospitals, Allegiance Health relies on forms to manage operations and maintain regulatory compliance. But the hospital struggled to store, print, and keep forms up-to-date. Staff members often waited weeks to receive new forms after they placed their orders. And inconsistencies among brochures and other documents hurt the company's brand.
Allegiance Health's challenges included the need to:
- manage forms and form designs to increase productivity, control the brand, and remain in compliance with regulations
- cut printing and storage costs
- revise forms easily
- improve turnaround times for ordering and printing forms
- update in-house printing technology to cut outside printing expenditures.
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The Xerox team conducted an in-depth assessment of Allegiance Health's forms and form printing processes and developed a solution focused on several key areas:
- implement a cost-effective, print-on-demand solution
- establish a full-time, on-site Document Advisor to re-design forms, manage the forms process, and help Allegiance Health optimise their printing budget
- outsource management of an on-site print shop, equipped with fast, high-quality digital printing technology
- implement an intuitive web portal to streamline forms ordering and management.
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The Xerox solution produced a number of key benefits for Allegiance Health:
- 1,200 forms redesigned in only three months
- improved form turnaround time, print quality, branding, and compliance
- increased employee productivity
- savings of $20,000-plus annually on printing
- improved information security, regulatory compliance, and productivity.
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