Telecommunications firms face a market saturated with service options, high adoption rates, and converging technologies. To keep your competitive edge you need to improve the customer experience from end to end – you need new ways to acquire, retain, and grow your customer base, increase usage, improve loyalty, and differentiate your services. Finally, you must address the cost pressures, reduce capital expenditures, and lower operating costs.
Xerox specialists leverage industry expertise, groundbreaking technology and a range of services targeted for the telecommunications industry.
Featured Solutions for Telecommunications
Human Resources Records Management
Implement best practices to streamline hiring and record-keeping, decrease costs, and reduce exposure to non-compliance penalties.
Control costs with solutions to optimise office environments, make print operations more efficient, reduce paper, and outsource document management.
Optimise marketing and client communications
Attract more customers and foster loyalty by leveraging CRM and Business Intelligence data to create customised marketing communications, on-demand client communications in retail stores, and bills that are easy to read and promote new offerings.
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Customer acquisition and retention: Increase loyalty and reduce churn.
Financial management: Combat tight margins, limited pricing flexibility, and increasing costs.
Workplace enablement and performance: Improve employee productivity.
Customer relationship management: Differentiate at every touch point.