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Industry Consumer
Consumer Products
Whatever you produce - food, beverages, household durables or non-durables - you're facing a highly competitive business environment with ever-increasing consumer choices. Companies must differentiate and compete for brand loyalty by appealing to lifestyle preferences and demographics, while maintaining profitability. And with regulatory compliance becoming a requirement just to stay in business, companies are struggling to conform.

With our extensive industry experience in working with consumer products and service organizations, Xerox Global Services can help you streamline business processes, improve customer loyalty and response rates, avoid non-compliance, and decrease operational costs.
Key Challenges

  • Highly competitive business environment with more choices for consumers
  • Differentiate and compete for brand loyalty while maintaining profitability
  • Struggle to comply with increasing regulatory compliance issues
Segments
Food
Beverages
Consumer Products Manufacturers
Consumer Services
Xerox Solutions
Our deep cross-industry expertise gives us the knowledge to create best-practice models that help companies streamline document-related processes. From accessing critical information to maximizing the value of your IT assets, we can help you take a fresh look at the way you do business and offer custom solutions that make your business more efficient, cost-effective and secure. Our wide range of solutions for today's consumer products and services environment includes:
Customer Communication
  • Increases response rates for all customer and marketing support materials
  • Decreases program development cycle time
Finance & Administration Services
  • Streamline and automate document flow for the AP function
    • lower costs
    • faster resolution of all customer inquiries
    • easy access to a thorough audit trail
  • Improve dispute-resolution process within the AR function
Human Resources Records Management
  • Document management solution to support resource lifecycle management in HR, from on-boarding through off-boarding process
    • allows definition and management of documents
    • results in reduced risk regarding employee litigation

Records Management
  • Services and technology to classify, store, access and manage electronic and hard-copy records:
    • protect record integrity
    • meet retention/destruction schedules
    • safeguard sensitive content
  • Reduces corporate risk and increases compliance with regulatory and statutory mandates
  • Decreases operational costs
Litigation Services
  • Streamline access to information for legal and litigation teams
  • Measurably reduces risks and costs of discovery production process
Office Services
  • Improve management of your document output and infrastructure in the office
  • Improve break/fix and help desk support for all your locations
  • Optimize document output costs and workflow throughout your enterprise
Document Outsourcing & Communication Services
  • Streamline end-to-end operations
  • Decrease document production costs
  • Enhance business communications across your enterprise
Contact us

To learn more about our Consumer Products solutions download our Consumer Products Industry Overview or contact a Xerox Global Services representative today.
Related Resources

 "Our approach helps
 manufacturers connect with
 their sales channels in innovative
 ways - through communications
 that improve consumer
 experience, increase response
 rates, and reduce cost."

 Julie Dorey
 VP Retail and Consumer Products
 Document Outsourcing and
 Xerox Global Services

Download Brochure
Consumer Products Industry Overview (PDF, 220 KB)

White Papers
Records Management: With Proper Planning and Strategy, It Will Make Your Business Processes More Efficient

Expediting the Resolution of Disputes and Exceptions: Plugging a Hidden Profit Drain
Related Service Offerings
Finance & Accounting Services

Enterprise Records Management

Human Resources Records Management

Office Services

Customer Communication Services

Litigation Services