Case Study: Dillard's
Dillard's, a leading U.S. retail chain, worked with Xerox to create a thorough plan and blueprint for change, including a detailed cost analysis and estimated savings for adopting new technology.
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Case Study: Retail Customer Care Services
A legendary consumer electronics giant had multiple vendors providing customer support. They needed one vendor with proven call center expertise to deliver an exceptional customer experience. We launched two contact centers ahead of schedule and achieved the highest customer satisfaction ratings of any of the client's vendors.