Case Study: Bilingual Customer Care Study
With its customer service centres at capacity, America’s largest telecoms provider turned to us to deliver exceptional bilingual support for its new product. Launching our solution in just 39 days, we achieved a significant reduction in operational costs, with a consistently high level of service and quality.
Case Study: Global Information Technology Company
A world-leading information technology corporation reduced document costs by 30% - over $7 million per year — by optimising office environments, standardising printer management and implementing green initiatives like toner cartridge recycling and solid ink technology.