Case Study: Bilingual Customer Care Study
With its customer service centers at capacity, America’s largest telecom provider turned to us to deliver exceptional bilingual support of its new product. Launching our solution in just 39 days, we achieved a significant reduction in operational costs, with a consistently high level of service and quality.
Case Study: Global Information Technology Company
A world-leading information technology corporation reduced document costs by 30%--over $7 million per year—by optimizing office environments, standardizing printer management and implementing green initiatives like toner cartridge recycling and solid ink technology.