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Xerox Services Portal
Focused communication and support across the enterprise
Through an intuitive, powerful user interface, Xerox Services Portal maximizes productivity and satisfaction by enabling administrators to easily publish and control portal content and provide users access to selected services, support, and two-way communications. Plus, it is easily configurable and customizable to varying user requirements by role and/or location.
The Xerox Services Portal user interface is simple to learn and simple to use; ensuring users are able to navigate the system with ease.
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- Find and install printers and drivers quickly no matter your level of expertise.
- Single point of management for printers and other output devices across your enterprise.
- Streamlined incident tracking, submission, and reporting improves user effectiveness and satisfaction.
- Improved employee satisfaction with survey tools that allow users to submit feedback so service can be continually improved.
- Maintain your brand with customer interfaces that can be configured easily to your branding requirements.
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Xerox Services Portal’s Find Printer tool keeps users and IT personnel satisfied and productive. No matter what level of technical expertise, users can easily find and install drivers for devices installed within your network.
Printer Install
The printer install wizard simplifies and streamlines the addition of new devices anywhere throughout your enterprise.- The installation wizard intelligently and automatically identifies the best method to install the printer.
- Once a printer is installed, the Xerox Services Portal configures the print queues for duplex, stapling, color, etc., making all device capabilities prominently visible to users.
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Printer Driver Configuration Tool
Xerox Services Manager contains a printer driver configuration tool that allows administrators to export specific printer driver configurations to a default or custom repository location. - Gives administrators control over the printer device capabilities initially deployed to users.
- Once enabled, users can access printer lists via portal facing pages, simplifying the printer find and installation process.
Find and Configure Your Tools
Users can conduct searches for local printers and assets, such as copiers and fax machines. This feature is especially beneficial to those users who travel and need to synchronize their tools with their changing locations.
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Users have the ability to submit and track incidents online from their own desktop so they are informed of the latest incident resolution status at all times. Our comprehensive incident management process allows you to easily track your incidents from initial submission to resolution through the Xerox Services Portal.
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Surveys within the Xerox Services Portal encourage feedback from users in the effort to continually improve service.- Administrators have the ability to customize, author, and publish easy-to-complete surveys, which users can access surveys via a hyperlink.
- When a survey is completed, participants are presented with a confirmation page that summarizes all of their responses prior to prompting the user to submit them.
- A customizable "Thank You" message allows the survey author to publish a message that will be displayed to users once they have completed the survey.
- Complete information about survey responses – in the form of bar-charts, graphs, and percentage calculations – is available on the Administration Interface, or raw survey data can be exported to Excel® for further analysis.
Surveys provide a powerful tool to obtain valuable end user feedback. Results are compiled automatically so you don't have to.
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Xerox Service Portal customer interface is easy to learn and use for users of any technical skill level. This is important since users access many different services via the portal.- The Services Portal can be organized by administrators into content and service areas that are clearly defined and graphically represented. The look and feel of each business portal page enables users to easily and quickly scan the content to find what they need.
- The main portal page is easy to navigate and can be a dynamic source of information where administrators can post updates on a daily basis.
- Administrators can lock the layout of the portal or allow users to customize the layout and appearance of content to make it more personal and relevant. If one portal page gets too crowded, users can simply add another page or use different pages to organize different types of content.
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Any corporate look and feel can be incorporated into the Xerox Services Portal customer interface through headers and footers, background color, fonts, borders, and the use of cascading style sheets. Xerox Services Portal contains a variety of built-in themes, and administrators can also upload custom themes that can be easily applied to the services portal.
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